Customer Journey Phases Overview

Customer Journey Phases Overview

This slide illustrates the 4 key phases in a customer journey, highlighting interactions that influence acquisition, loyalty, and growth. It uses a visual flow to depict each stage, supported by placeholder text for detailed descriptions, making it suitable for strategic discussions on customer experience management.

Customer Journey Phases Overview

This slide illustrates the 6 key phases of the customer journey, highlighting interactions that influence acquisition, loyalty, and growth. It uses a visual flow with icons and brief descriptions to map the progression from initial contact through post-purchase engagement, emphasizing the importance of understanding each stage for strategic customer management.

Customer Journey Assessment Process

This slide outlines a framework for evaluating current customer journey performance to identify areas for high-impact improvements. It segments the process into distinct phases—Awareness, Consideration, Acquisition, Onboarding, and Usage Engagement—each accompanied by key focus points and supporting details. The visual structure emphasizes prioritization and strategic focus for customer experience initiatives.

Customer Decision Journey Model

This slide illustrates the cyclical process of customer decision-making, from initial consideration to ongoing post-purchase engagement. It highlights 4 key stages—Initial Consideration Set, Active Evaluation, Moment of Purchase, and Post-purchase Experience—connected through a continuous loop to emphasize ongoing customer exposure and loyalty development. The visual structure supports strategic focus on each phase to optimize customer interactions and retention.

Customer Decision Journey Model

This slide illustrates the cyclical process of customer decision-making, highlighting key stages from initial consideration to post-purchase experience. It emphasizes the ongoing nature of customer engagement, with visual cues and a flow that guides understanding of targeted interventions at each phase to foster loyalty and repeat business.

Telecom Customer Journey Model

This slide illustrates the customer journey in the telecom industry, emphasizing key touchpoints that influence switching behavior and retention. It visually maps the stages from need identification through activation, support, and renewal, highlighting critical actions and decision points along the customer lifecycle. The model aims to help telecom providers optimize engagement strategies and reduce churn.